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Warranty and Returns

Warranty

All Remanufactured or Generic toner cartridges are under warranty for one full year from date of original purchase. MSE premium branded cartridges are guaranteed for 3 years from date of purchase. This warranty covers any defect in material quality or workmanship. Any misuse or tampering of the product will void the warranty. OEM (Original Equipment Manufacturer) and LaCie warranties are offered by the original manufacturer, not Carbon Copy Laser. Please contact the original manufacturer if any warranty issues arise.

Returns

No returns on any OEM product (as per our distributor). OEM warranty return issues are to be taken up with the OEM manufacturer, not Carbon Copy Laser. No returns on certain legacy product. Software products, both physical copies or downloaded versions are non-returnable regardless if the packaging is unopened or if the software is installed or not. Incorrectly ordered items that have been opened can unfortunately not be returned.

A restocking fee of 25% will be charged for any returns not related to warranty issues.

Shipping may be the responsibility of the customer. An RMA (Return Merchandise Authorization) number must be requested before any item is returned to Carbon Copy Laser. Only returns with a valid RMA number will be accepted. Please apply for an RMA.

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